University Service GmbH
Experience on Board has been praised by passengers is not only the biggest airline in Germany’s Lufthansa, but also one of the cutest. This was the result of an airline customer survey by. For most of the participants of the survey, Lufthansa is a guarantee for good service. For this perceived higher fares as justified. The flight was somewhat more expensive than comparable low cost carriers, but the service was also noticeably better, is the indication of a passenger. 90 percent of respondents rated the friendliness and 87 percent the operation and the service with very good or good: the cabin crew is sufficiently take care of the well-being of the passengers and often ask for drink wishing it was said in the comments of the respondents. Small passengers are treated with great care the Extras and the service for unaccompanied children were particularly stressed in the praise. Also the cleanliness and hygiene on board fell 88 per cent of respondents positively on (Note 1 and 2).
There is however during the course of flight difficulties and exceptional situations, a quality of service waste on quickly. The punctuality in itself was of 33 per cent of customers with good and by 41 percent even very well rated. Something goes wrong but yet again, wish more passengers and better information. Many are demanding an improvement of communication between airline and customer as well as shorter wait times and improved care delays and flight failure. Also disabled occasionally indicated to rely not on assistance from the flight crew. About fluege.de: The University of first media GmbH markets successful German-language Internet portals in the travel sector as,, and also the University Service GmbH, acts as a tour operator and travel auctions the online auction house about. Complementary products and services are in the areas of finance with and Consumer information is offered with.
